Thank you for shopping at Ashta House. We appreciate the trust you have placed in us and our products. Please read this policy carefully to understand your rights and obligations regarding refunds.

1. Refund Eligibility:

1.1. We offer refunds on products that meet the following conditions:

• The product is defective or damaged.
• The product differs significantly from the description on our website.
• You received the incorrect item.

1.2. Refund requests for reasons other than those mentioned above may be considered on a case-by-case basis at our discretion.

2. Time Frame for Refund Requests:

2.1. You must contact us within [number of days, e.g., 14 days] from the date of receiving the product to request a refund.

2.2. Requests made after this period may not be considered.

3. How to Request a Refund:

3.1. To request a refund, please [provide instructions on how customers should contact you, e.g., email us at ashtahouse@gmail.comwith your order number and details of the issue].

4. Refund Process:

4.1. Once your request is received and approved, we will initiate the refund process.

4.2. Refunds will be issued to the original payment method used during the purchase.

4.3. Please allow [number of days, e.g., 5-10 business days] for the refund to be processed and reflected in your account.

5. Non-Refundable Items:

5.1. Some items are non-refundable, including [list any specific items or services that are non-refundable].

6. Return Shipping:

6.1. If applicable, customers are responsible for the cost of return shipping unless the return is due to an error on our part.

7. Cancellation of Orders:

7.1. Orders can only be canceled if they have not been shipped. Once an order has been shipped, the refund policy applies.

8. Changes to This Refund Policy:

8.1. We reserve the right to update or change our refund policy at any time. Any changes will be effective immediately upon posting the updated policy on the website.

9. Contact Us:

9.1. If you have any questions about our refund policy, please contact us at ashtahouse@gmail.com.